Collection Courtesy Calls
With Ver-A-Fast's collection courtesy call program, we focus on three things: Why no payment was made. Encouraging your customer to pay by credit card or check by phone. Retaining your customer as an active subscriber. Ver-A-Fast is not a collection agency, nor do we treat your customers like deadbeats. We believe people are basically honest and want to discharge their obligation to you. Our operators are trained to deliver a soft reminder to pay and to find out if there is a billing dispute or delivery problem. Nationally, we have found that of those customers contacted, between 15-33% more pay their bills as compared to those not contacted. Also, about 80% of those saying they have paid or will pay, actually do pay within 10 days. This call is a great opportunity to acquire PIA or EZ Pay.
"I have been associated with Ver-A-Fast for 20 years at three different newspapers. They have always provided the ultimate in customer service and the very best value for the dollar. They are consistently developing new tools for Newspaper Executives that pay real dividends." Paul F. Glaeser, Circulation Director, Niagara Gazette, Niagara Falls, NY