"Ver-A-Fast has done such an excellent job with our first-time blood donor thank you program in one of our divisions that we are expanding it across the entire organization. Because of the Ver-A-Fast thank you program, we’re seeing higher donor retention rates, which have a direct impact on our ability to provide hospitals with blood products for patients. Ver-A-Fast is a great partner in helping to fulfill our lifesaving mission!"
Greg Ballish, Senior Vice President, Sales & Marketing, American Red Cross, Biomedical Services
"VER-A-FAST has done an excellent job on our Sunday Select yes! Expansion calling in all four of our markets. Their set up process is seamless and they always have the customers best interests in mind during every campaign. They were able to meet or exceed their opt in goals for each market during our sales cycle. We will continue to use Ver-A-Fast for Sunday Select acquisition and verification."
Bethany Morgan, Sales Manager, Advance Central Services AL
"Thank you Nan Kubera and Bob Bensman! The team at Ver-A-Fast is a joy to work with. From helping us set up a verification process for our vendor sales to developing a plan for opting-in non-subscribers for our Sunday coupon deliveries, they walked me through the process and always had great ideas for optimizing response rates. They have saved us a lot of time and money by making everything easy to understand and providing the best possible rates for all of their services." "Wow! Ver-A-Fast rocks!"
Susanne Harm, Direct Marketing Manager, Austin American Statesman
"Nan, Thank you very much for following up on this. Your customer retention specialist is by far one of the most professional reps I have listened to in my career. Please let her know on my behalf that I certainly appreciate her patience and professionalism when calling this subscriber."
Kelly R. Leibold, Publisher-Roseville Press Tribune, Placer Herald, Loomis News, Executive Director of Circulations - Gold Country Media
"James, I just wanted to say thank you for your continued support of our annual NIE fundraiser golf outing! We certainly appreciated your donation of the gift cards, and your being there is always appreciated! Vendors like you make doing business a pleasure!"
Stacey Mastascusa, Consumer Sales & Marketing Manager, The News-Herald
"Jim, I would like to thank you and your team for the great results month in and month out. Being relatively new to my new roll and all of its duties, it has been comforting to know that I have a partner like Ver-A-Fast."
Corey Bazemore, Distribution Manager, The Houston Chronicle
"We're very happy to partner with Ver-A-Fast because we know they will be prepared, demonstrate integrity and show respect to our customers every step of the way. With our Acquisition Calls, Conversions and Stop Saver projects, Ver-A-Fast consistently provides us with the innovative approaches and results we expect. I highly recommend Ver-A-Fast Corporation for their successful and professional telemarketing services."
Chad Martin, Regional Sales & Marketing Manager, Central Virginia
"Verafast has done an outstanding job thanking our very generous donors."
Tim Sullivan, Director of the Annual Catholic Appeal.
"Bob, I want to say thank you for all your work around Strib Express and the associated March 2012 ABC audit. Verafast brought on approximately 25,000 of orders for our initial Strib Express launch in 2010 Verafast brought on an additional 30,000 from January to June 2012 at very reasonable cost. Verafast recording of ALL 100% Opt-In sale made for relatively painfree ABC audit. 98% of recorded calls requested and listened to by the ABC auditor were good orders. I heard second hand that ABC felt the Star Tribune was the best audit of branded edition they have seen in long time."
Al Olson, Director of Circulation Marketing, Star Tribune, Minneapolis
"It is hard to believe that we have been working together for 20 years. We are now in our 26th year of business. The consistency that you have shown throughout this time has helped us to demonstrate our relevance to the business community and to those that keep and use our product. Knowing that even though a lot of time has passed it gives us a lot of confidence to know that better than two-thirds of the homes that we mail to keep and use the Town Planner calendar throughout the year. We are looking forward to a long lasting relationship"
The Town Planner; Larry Paulozzi – President; Ron Miller – Vice President; Rick Martin – Director of Franchise Development
"I just wanted to drop you a quick note to thank you for all of your hard work and to inform you of the improvements your team has helped us make with our inbound call handling. Prior to using Ver-A-Fast to help us with our inbound customer service calls, we were experiencing unacceptably high abandon rates, long queue times and numerous calls from frustrated customers who were attempting to contact other departments to satisfy their needs. Ver-A-Fast was selected to help with our inbound call handling process because of the depth of understanding of our needs, experience in the newspaper industry and scalability of your staff to handle our call volume as needed. As a result of our collective teams' efforts, our abandon call percents are now virtually nonexistent, our average handle time has been reduced and other departments are no longer receiving customer service calls. Overall, our customers are much happier and service has improved which has led to fewer calls and complaints. This has all been achieved for far less dollars than if we had attempted to staff up sufficiently to ensure the same results that were achieved by using Ver-A-Fast on an "as needed" basis for our overflow calls. Ver-A-Fast's unique, blended approach of operators with ours is something that I strongly believe would benefit many other newspapers who want improved inbound customer service while maintaining or reducing cost. Thanks again for all of your hard work and dedication to this program."
Jim Dove, VP of Circulation, El Paso Times, El Paso, TX
"I have used Ver-A-Fast services when I worked at the Hartford Courant, The New Haven Register and The Bakersfield Californian. A twenty-year relationship that has gotten stronger over the years due to honesty, integrity and a true win-win approach."
Fred Fedesco, MA Circulation Director, The Republican, Springfield, MA
"I have always been able to count on Ver-A-Fast to pull us out of tight pinches at times when we have had verification, or other type service calls. You and your team have always tried to stay ahead of the curve with new ideas and programs to help newspapers with the never ending battle of growing circulation and providing excellent service. Thanks for your support and help through the years."
Harry Davis, VP Operations, Austin American-Statesman, Austin, TX
"I have been associated with Ver-A-Fast for 20 years at three different newspapers. They have always provided the ultimate in customer service and the very best value for the dollar. They are consistently developing new tools for Newspaper Executives that pay real dividends."
Paul F. Glaeser, Circulation Director, Niagara Gazette, Niagara Falls, NY
"I just wanted to thank you and your staff for our success in building circulation at The Meridian Star. When we started approx. 3 months ago we were 1,100 subscribers down from the previous year. With the help of Ver-A-Fast, telemarketing and retention programs we are currently plus 300 over this month last year. This is a major accomplishment in my mind. Thank You very much!"
Charles Winans, Circulation Director, The Meridian Star, Meridian, MS
"You and your team at Ver-A-Fast have done a superb job delivering timely and relevant ideas as well as unique New Mover Data to assist Key Bank with our sales growth and retention efforts. ... Your experience and insight into the new mover, along with the quality and uniqueness of the New Mover Data you have provided us, gives us a healthy competitive advantage."
Jack L. Kopinsky, Former President, KeyBank
"Your team brought the essential knowledge; soft-telemarketing experience and a proven approach to improve our Conversion rates. Getting to the new mover first, with a one-to-one marketing approach was no doubt a key component of our success. Ver-A-Fast's innovative approach to business ideas and commitment to creating customized, successful, long-term programs has created a lasting impression on the CVS/pharmacy Marketing Department."
Heather Corkery, CVS/pharmacy
"Woo hoo! Austin passed the Shopping Today audit! A HUGE THANK YOU to everyone on your team for the above and beyond in helping us secure the recordings & getting the opt-Ins. We love our Ver-A-Fast team!"
Susanne Harm, Direct Marketing Manager Audience
"Since The Charlotte Observer established a partnership with Ver-A-Fast in 2005, it has been a win-win for all involved. We have been pleased with their commitment to excellence and their continuing ability to execute on our sales goals requests."
Jermaine Burns, The Charlotte Observer
"Thank you. You guys have been great to work with."
Andy Morgan, Circulation Sales and Marketing, The Post and Courier, Charleston SC