With Ver-A-Fast's start verification program, we will contact virtually all of your starts to verify that the paper was in fact started, the order is valid, and the customer is completely satisfied. This call is a great opportunity to acquire PIA or EZ Pay. We have a track record of saving all but 1% of starts not started and carrier problems. We also save many customers that would have ended up as no good orders. The cost of verification is truly self-liquidating because of the number of bad orders that we uncover and the number of newspapers that are not started that we are able to report back to you. On average, our clients get back more than $2.00 for every $1.00 spent on verification.
Second Start Verification
With Ver-A-Fast's second start verification program, we retain a copy of all starts not started and recall them about seven days later to find out if their paper has since been started. This call has a dual effect: It acts as a measurement tool of your field personnel, determining if and how rapidly a service problem is resolved. It reassures your customer you value them as a subscriber.
With Ver-A-Fast's complaint verification program, we help you correct complaints before they turn into stops. Field personnel don't always give priority attention to complaints and carriers don't usually volunteer personality or service problems. We will find out if the customer has been contacted by either the district manager or carrier, and if the problem has been corrected.
"I just wanted to drop you a quick note to thank you for all of your hard work and to inform you of the improvements your team has helped us make with our inbound call handling. Prior to using Ver-A-Fast to help us with our inbound customer service calls, we were experiencing unacceptably high abandon rates, long queue times and numerous calls from frustrated customers who were attempting to contact other departments to satisfy their needs. Ver-A-Fast was selected to help with our inbound call handling process because of the depth of understanding of our needs, experience in the newspaper industry and scalability of your staff to handle our call volume as needed. As a result of our collective teams' efforts, our abandon call percents are now virtually nonexistent, our average handle time has been reduced and other departments are no longer receiving customer service calls. Thanks again for all of your hard work and dedication to this program." Jim Dove, VP of Circulation, El Paso Times, El Paso, TX