|
VER-A-FAST
|
|
IN-HOUSE OPERATION
|
|
|
|
| VER-A-FAST service is complete. Focusing on customer service is our sole business. All you do is give us the work in any format (hard copy or electronic) convenient for you. We return it verified and completely ready for internal processing. |
CONVENIENCE
|
Because newspapers’ core competency is newspapers, verification is inconvenient and time consuming. Employees with multiple responsibilities must also handle the verifying, sorting, tallying and compiling of all work before it is ready for processing. |
|
|
|
| VER-A-FAST’s management team provides extensive training, coaching and motivating of all customer service representatives. Our total quality measurements ensure your customers’ satisfaction. |
QUALITY
|
Fluctuating call quotas, along with time and cost restrictions, prohibit maintenance of supervisors necessary to ensure total quality. |
|
|
|
| VER-A-FAST’s team of over 500 trained operators can phase into any temporary or permanent program as your need arises. We handle work during your peak periods without sacrificing quality or contact rate. |
VERSATILITY
|
In-house operations with limited employees are usually not flexible enough to accommodate testing new projects. Handling of temporary programs requires hiring additional employees or taking employees off current projects. Peak periods often place a burden on the current staff. Consequently, the contact rate and quality of the verification can suffer. |
|
|
|
| VER-A-FAST’s unique method of operation produces a
80% - 90% contact rate within one week of calling. Anything not contacted, you don’t pay for. Total accountability is guaranteed. |
CONTACT RATE
|
Because of time and personnel constraints, most in-house operations average only a 50% to 70% contact rate on a given project within a week. |
|
|
|
| VER-A-FAST provides detailed, easy-to-read, weekly, unbiased reports. Quarterly, you receive composite reports along with our exclusive National Comparisons benchmarking your performance with newspapers across the country.
All VER-A-FAST reports are included free as part of our service to you. |
REPORTS
|
All reports cost money in man-hours, data entry, programming and materials. Information needed to prepare internal reports may be difficult to obtain and possibly biased.
Statistics for National Comparison Reports are unavailable to newspapers from any source other than VER-A-FAST. |
|
|
|
| With VER-A-FAST you pay only when a customer is contacted regardless of how many attempts must be made.
Since 1976 VER-A-FAST has grown to be the largest outbound customer service company in the newspaper industry. Our experience and size translate into cost efficiency for you. |
COST EFFICIENCY
|
Because in-house employees are paid hourly, cost escalates as attempts to contact customers increase. Local, long distance and unauthorized long distance calls add to your total cost.
Other in-house costs: supervision, personnel replacement, training, office expenses, payroll taxes, benefits, etc. |
