Collection Courtesy Calls
With Ver-A-Fast's collection courtesy call program, we focus on three things: Why no payment was made. Encouraging your customer to pay by credit card or check by phone. Retaining your customer as an active subscriber. Ver-A-Fast is not a collection agency, nor do we treat your customers like deadbeats. We believe people are basically honest and want to discharge their obligation to you. Our operators are trained to deliver a soft reminder to pay and to find out if there is a billing dispute or delivery problem. Nationally, we have found that of those customers contacted, between 15-33% more pay their bills as compared to those not contacted. Also, about 80% of those saying they have paid or will pay, actually do pay within 10 days. This call is a great opportunity to acquire PIA or EZ Pay.